Privacy Policy

K12 Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

Collection of Personal Information

We collect information related to parents and students that is necessary for us to provide our services, and only when voluntarily provided via API access to your nominated School Information Systems (SIS) or Wonde.

This information will include parent SIS code, firstname, lastname, email address and split family relationship id in the case of TASS (SIS). In addition, in some circumstances we may also collect student SIS code, firstname, lastname, email address and attach this to a parent related record.

Use of Personal Information

All information collected and stored is for the sole purpose of providing the ParentID Passport Service (PIPS).

We will not use personal information for other purposes without consent, unless required by law.

Disclosure of Personal Information

We may disclose parent personal information to third-party service providers who assist us in delivering our services. We use 3 rd party email delivery systems to send Welcome Email content to parents which will require us to share parent email address, firstname, lastname details. We will not share personal information with other parties without your consent, unless required by law.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure systems for data storage with limited personnel access.

Access to and Correction of Personal Information

You have the right to access and correct your personal information we hold. If you wish to access, correct, or update your personal information.

Deletion of Personal Information

You have the right to request the deletion of your personal information that we hold. To request deletion of your data, please follow these steps:

1.     Contact Us: Send us an email at [email protected] with the subject line “Request for Data Deletion”.

2.     Verification: To protect your privacy and security, we will take reasonable steps to verify your identity before proceeding with the request. This process may require you to provide certain information such as your full name, contact details, and a description of your relationship with our services.

3.     Confirmation: Once your identity has been verified and your request processed, we will delete your personal information from our records unless an exception applies. For instance, we may retain certain information as required by law or for legitimate business purposes.

4.     Notification: We will notify you once your personal information has been deleted or if we are unable to comply with your request, including the reasons why.

Please allow up to 30 days for your request to be processed. If you have any questions about this process or your rights regarding your personal information, please contact us using the details provided above.


If you have a complaint about how we have handled your personal information, please contact us. We will respond to your complaint as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, feedback from customers, or changes in privacy laws, regulations, and standards.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected] .

This Privacy Policy was last updated on 08-05-2024