How-to Videos:

How to reset a parent password – Using the Admin Portal

General Questions

Q: What is PIPs (Parent ID Passport)?

A: PIPs is a secure, user-friendly platform that provides parents with single sign-on (SSO) access to multiple school-related systems, such as student management system portals, learning management systems (LMS), and other educational platforms.

Q: Why do I need PIPs?

A: PIPs streamlines the user experience by providing parents with a single point of entry for all their school-related digital interactions. This reduces the hassle of remembering multiple usernames and passwords, while also enhancing security. 

Technical Questions

Q: What platforms are compatible with PIPs?

A: PIPs can integrate with a wide variety of platforms, including but not limited to TASS, Schoolbox, and Digistorm.

Q4: How quickly can PIPs be implemented?

A: The implementation timeframe can vary depending on your existing systems and specific needs. Generally, it takes about 4-6 weeks to fully implement PIPs.

Q: What is the process if parents forget their password?

A: PIPs offers a secure, self-service password reset feature. Parents can easily reset their passwords following identity verification procedures.

Security Questions

Q: How secure is PIPs?

A: PIPs prioritises user security. It uses robust encryption methods for data storage and transmission. Access is controlled through multi-factor authentication (MFA), ensuring that only authorized individuals can access sensitive information.

Q: Is PIPs compliant with data protection regulations?

A: Yes, PIPs is designed to be compliant with various data protection regulations, including GDPR, FERPA, and others relevant to educational institutions.

Pricing and Support

Q: How much does PIPs cost?

A: Pricing for PIPs is based on a low monthly subscription and is all inclusive. We also have a pricing structure that works for multi-school environments which is based on the number of students enrolled at each school. Please contact us for a tailored quote.

Q: What kind of support do you offer?

A: We offer comprehensive support through email, phone, and chat. We also provide an admin portal which allows you to access the inner workings of the PIPs platform to enable you to make the most of PIPs.